Friday, April 5, 2013

My Thoughts On Glymm

UPDATE: We have received official confirmation that Glymm has ceased operations - please click here for my blog post.

It pains me to write this post because I am so disappointed and angry right now. If you are active in the beauty box community and stalk Facebook pages like I do, you’ll probably know that Glymm has been MIA for pretty much the entire week. There has been a lot of speculation that the company has gone bankrupt or at the very least is undergoing significant restructuring. If you follow my blog, you’ll know that I am just a little bit anal so I wanted to gather some more information before publishing my thoughts.

I have been subscribed to Glymm since December 2011 and have gone through many ups and downs with this company. In September 2012, I subscribed to Glymm for a year to take advantage of the Polish Me Up promotion. I have received 5 months of products thus far (October 2012 to February 2013). There are 7 months remaining in my subscription (March 2013 to September 2013). While some of the boxes/bags have been disappointing in my 15 month relationship with Glymm, I have never had an issue with getting a hold of customer service until now.

Here is my history of calls and e-mails to Glymm this week that have all gone unanswered:

- Called Mon Apr 1 @ 4:30pm EST - no answer
- E-mailed Mon Apr 1 requesting status of March products still outstanding
- Called 5x Tue Apr 2 @ 3:20pm EST to 3:50pm EST - no answer
- Called Wed Apr 3 @ 2:50pm EST - no answer
- Called Thu Apr 4 @ 11:40am EST - no answer
- E-mailed Thu Apr 4 requesting partial refund for products not received
- Called Fri Apr 5 @ 11:20am EST - no answer

Prior to this, I would receive a reply to all my e-mail inquiries within 2 business days so this lack of response was worrisome. Glymm’s last update on Twitter was March 20, 2013. There have been sporadic responses to inquiries on Facebook up until April 2, 2013. However, all the responses have been vague promises of more information to follow. Glymm indicated that a “newsletter” regarding shipping dates would be sent out in the “coming days” but nothing has been received as of the date this blog post was published.

It appears that Glymm has taken the April payment from month-to-month subscribers despite the issues currently occurring with the company, which I feel is a highly unethical business practice. Thank goodness Glymm had enough sense to update its website to prevent you from checking out if you want to (a) make a purchase from the online store or (b) sign up for a subscription. Here is the landing page if you try to check out:



Due to the lack of response to my inquiries, I have since called my credit card company (MasterCard) to see if I could obtain a partial refund for products not received. The representative told me I need proof of bankruptcy to dispute my 7 outstanding months because technically Glymm could still say that the service will be provided. The other option is to call periodically to dispute a certain number of months. For example, I could call to dispute 1 month at a time or, if I don't want to call every month, I could call every 3 months (just to be safe and ensure that my call occurs in the 100 day period to dispute).

I did not want it to come to this as I was still enjoying the Glymm bags… I am extremely upset with the way this situation is being handled by Glymm. It boggles my mind that a company could be run this way. Fortunately, there is still an option to recover the money even though I purchased an annual subscription. It appears that credit card companies handle disputes differently so be sure to call your credit card company if you are in a similar situation.

This experience has been a huge eye-opener for me. When I first started subscribing to beauty boxes, I wouldn’t touch an annual subscription with a 10-foot pole. I didn’t want to be locked in and decided that I would only subscribe on a month-to-month basis regardless of the money I could save. Fast forward a year and I now have 3 annual subscriptions (including Glymm)… how easily I forgot my aversion to being locked in! Even though I will hopefully be able to get my money back from Glymm, the headaches and frustration are definitely not worth it.

Many thanks to the ladies on Facebook who have been diligently researching this issue and sharing the information… this blog post could not have been written without you!

To the company's directors on record at Registraire des entreprises Quebec, I have one word for you: KARMA.

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