Friday, April 19, 2013

Goodbye From Glymm

At long last, we have received official confirmation that Glymm is ceasing operations. I received an e-mail from Glymm this afternoon and here is the screenshot:



Glymm had also posted the above message on its Facebook page so I shared it immediately but it appears that Glymm has since taken down its website, Facebook page, and Twitter account.

What next?

I'm glad Glymm has finally issued this communication as it should be sufficient documentation to dispute the charges with our credit card companies for any and all products not received, regardless of whether we had a monthly subscription or paid in advance for a series of months. As I mentioned in a previous post, I have 7 months remaining in my 12 month subscription. I have now disputed the charge for all 7 outstanding months and expect to receive a refund in the next 100 days or so. The customer service representative I spoke with at my credit card company was extremely helpful. I sent him my original e-mail invoice showing the yearly subscription and Glymm's e-mail about closing the company and he confirmed that the dispute is in progress. Note that credit card companies can have different policies so be sure to call your credit card company if you are in a similar situation.

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